Louver Shop Warranty and Care
Louver Shop Lifetime Limited Warranty
Louver Shop’s Lifetime Limited Warranty is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing, and living a lifetime with your new custom shutters. Louver Shop shutters are designed and built to provide you with years of satisfaction.
This warranty applies only to the original purchaser of the Warranted Shutters and is limited to the original location and interior window in which the Warranted Shutter was originally installed by a certified Louver Shop market representative.
All Heritage, Classic, and LouverWood® interior shutters (each referred to in this warranty as “Warranted Shutters”) are warranted for life against defects in louver movement, tension, materials and workmanship under normal use and service.
Traditional Warranted Shutters are warranted for three (3) years against defects in louver movement, tension, materials and workmanship under normal use and service.
The painted finish on all Heritage, Classic and LouverWood® Warranted Shutters is warranted for life not to crack, peel, or conspicuously discolor. The painted finish on all Traditional Warranted Shutters is covered for three (3) years not to crack, peel, or discolor. The stain finish on all Warranted Shutters is warranted for three (3) years not to peel or fade. Slight color alteration to a painted finish is to be expected over time from exposure to sunlight, salty air, and the passage of time, and is considered normal wear NOT covered by this warranty.
If louver movement, tension, materials, or workmanship of a Warranted Shutter is found to be defective, at our sole discretion, Louver Shop will repair or replace the Warranted Shutter, provided all the conditions of the warranty are met as stated in this warranty and at https://www.louvershop.com/warranty-and-care. Repair or replacement of a Warranted Shutter may require removal of the Warranted Shutter and return to Louver Shop or a location of its choice to be processed. Repair or replacement may require re-installation by a certified Louver Shop market representative. Dealer trip charges or costs associated with removal or re-installation of Warranted Shutters are NOT covered by this warranty. Discontinued products will be repaired or replaced with current product components at Louver Shop’s sole discretion with reasonable efforts to repair or replace the discontinued product with the closest available product and color.
LIMITATIONS: This warranty does not cover and excludes conditions or damages resulting from: normal wear and service, accidents, alteration, abuse, misuse or neglect, pet damage, insect damage, exposure to temperature extremes (heat or cold), salty air, water, moisture, humidity, fire, smoke, and fumigation damage. This warranty is not applicable to any Warranted Shutter that is not installed by a certified Louver Shop market representative. This warranty is not applicable and excludes any product that is manufactured by a third-party vendor. Such products are warranted by the respective manufacturer’s warranty, which shall control as to such product(s). This warranty does not apply to commercial orders. This warranty gives you specific legal rights and you may have other rights, which may vary from state to state.
THIS WARRANTY IS EXCLUSIVE AND LOUVER SHOP HAS NO OTHER LIABILITIES, OBLIGATIONS OR WARRANTIES AS TO THE WARRANTED SHUTTERS, except as set forth in this warranty. Louver Shop is NOT liable for incidental or consequential damages or any other direct or indirect damage, loss, cost, expense, or fee. Some states do not recognize or permit the exclusion or limitations of incidental or consequential damages, so this exclusion and limitation may not apply to you.
Purchasers should contact their local market representative for assistance in obtaining warranty service or further explanation of warranty terms. This warranty goes into effect on the day of installation and does not extend or modify the coverage of any product sold prior to that date. In the event local market representation is no longer available, Louver Shop Holdings, LLC will, at Louver Shop’s sole discretion, assist claimants with the repair of their Louver Shop shutters or provide reasonable remuneration for the claimant to contract with a third party to complete the repair.
Cleaning and Care Instructions
Wipe off with clean damp rag.
Do not use harsh chemicals or abrasives.
Do not use ammonia – based cleansers.